Thank you for your feedback!
  1. Home
  2. FAQ
50+ FAQs Fully in Bangla Instant Resolution

paddy FAQ — Frequently Asked Questions & Detailed Answers

Find what you need — answers to all your questions about registration, deposits, betting, and withdrawals, all in one place

50+Q&A
8Category
24/7Support
98%Resolution Rate
All 50
Account 8
Deposit 8
Withdrawal 7
Betting 7
Bonus 7
Security 6
Platform 7
Table of Contents
Account 8 Deposit 8 Withdrawal 7 Betting 7 Bonus 7 Security 6 Platform 7
Need Help?
Email Support[email protected]
Live ChatActive 24/7
Response Time3–5 minutes on average
Register

No results found.
Try different keywords or contact our support team.

Account-related questions

Register on paddy is simple. All you need is: (1) an active mobile number, (2) an email address, (3) your full name, and (4) your date of birth (to verify you're 18+). No documents or NID are required initially. Registration takes just 3 minutes. Register now.
Account

Each mobile number and email address can only be used to create one account. Creating multiple accounts paddy's Terms & Conditions against the rules. If caught, all accounts may be closed and balances forfeited.
Account

On the login page Go to the login page and click the "Forgot Password?" button. Enter your registered mobile number or email — an OTP will be sent to you. Use the code to set a new password. The whole process takes just 2–3 minutes.
Account

Basic verification is not required for regular gaming. However, for large withdrawals (generally ৳50,000+) or suspicious activity, you may need to submit a photo of your NID or passport. This is done solely to protect your account.
Account

If your account is closed, email [email protected]. Once the reason is identified, it will be resolved promptly. If the closure is due to self-exclusion, On the Responsible Gaming page Learn more.
Account

To change your email or mobile number, contact support — these are verified manually for security reasons. Name changes are generally not permitted (due to KYC requirements). You can update your password yourself at any time.
Account

You must be at least 18 years old to register on paddy. Your date of birth is verified during sign-up. Users under 18 are not permitted to use the platform — this is our Responsible Gaming Policy A core principle.
Account

Your account can be closed via Settings or through support. If closing permanently, make sure to withdraw any remaining valid balance first. On the Responsible Gaming page Full details on self-exclusion and permanent closure are available.
Account
Deposit-related questions

Via all major Bangladeshi mobile banking methods including bKash, Nagad, and Rocket Deposit available. Bank transfers and select cryptocurrencies are also supported. Deposits are generally instant.
Deposit

The minimum deposit is ৳500. Daily maximum limits vary by payment method. For bKash, a single transaction can be up to ৳30,000. For more details, On the Deposit page See details.
Deposit

Deposits via bKash and Nagad are typically credited within 30 seconds to 3 minutes. Bank transfers may take 2–4 hours. If more than 15 minutes have passed, contact support with your transaction ID.
Deposit

paddy does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad) may apply their own charges. Contact them directly for details.
Deposit

A 100% welcome bonus is automatically added on your first deposit. For subsequent deposits, you may need to activate the relevant offer to receive a bonus. For full bonus details On the Registration page See details.
Deposit

If a transaction fails, your funds will be returned to your mobile banking account within 24 hours. If you don't receive the refund, contact [email protected] with your transaction ID.
Deposit

Yes! paddy's deposit system is active 24/7. Deposit anytime and start playing instantly.
Deposit

For security reasons, this is generally not permitted. Please deposit from a mobile banking account registered in your own name. Depositing from an account under a different name may cause issues when withdrawing.
Deposit
Withdrawal-related questions

Standard withdrawals are processed within 30 minutes to 24 hours. bKash and Nagad transfers typically arrive within 1–3 hours. Bank transfers may take 1–3 business days.
Withdrawal

The minimum withdrawal is ৳1,000. The standard daily maximum is ৳1,00,000. VIP members have higher limits. If you exceed your daily limit, withdraw the remainder the following day.
Withdrawal

No, bonus funds cannot be withdrawn until the required wagering conditions have been met. Example: a ৳1,000 bonus with 30x wagering means you must place ৳30,000 in bets before the bonus becomes withdrawable. Terms In the Terms & Conditions Full details are available.
Withdrawal

Pending withdrawals can be cancelled before processing begins. Once processing has started, cancellation is not possible. Contacting support promptly may help in some cases.
Withdrawal

If your withdrawal has been pending for more than 24 hours, send your transaction ID to [email protected]. Delays are usually due to KYC verification or additional security checks.
Withdrawal

paddy generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own fees. In some cases, a minimal charge may apply to bank transfers.
Withdrawal

You're eligible to withdraw immediately after registration, but at least one successful deposit is required. Additional verification may be needed for your first withdrawal.
Withdrawal
Betting Questions

30+ sports including cricket (IPL, BPL, World Cup), football (Premier League, Bundesliga, Champions League), badminton, tennis, and basketball Betting Yes. Both live betting and pre-match betting are available.
Betting

Yes! Live in-play betting is available on paddy. Place bets on real-time changing odds while a match is in progress. Live scores and statistics are also available — completely free.
Betting

The minimum bet starts from ৳20 (may vary by market). Maximum bet limits depend on the event and market. For major matches, bets of up to ৳5,00,000 are accepted.
Betting

If a match is cancelled or incomplete, your stake is generally refunded. Results are determined in accordance with international rules. For more details In the Terms & Conditions Yes.
Betting

When the "Cash Out" feature is active, you can partially or fully settle your bet while the relevant market is still open. The Cash Out value is determined based on current odds and probability.
Betting

Yes, Accumulator (parlay) betting is fully supported on paddy. Add multiple match selections and go for bigger wins with combined odds. You can include up to 15 selections per accumulator.
Betting

Results are typically updated within 5–15 minutes of a match ending, and winnings are credited to your account. For disputed results, the process may take up to 48 hours.
Betting
Bonuses & Promotions

New members receive up to a 100% welcome bonus on their first deposit (up to ৳10,000). Upon registration Your bonus is credited automatically on your first deposit — no promo code required.
Bonus

Wagering means you must place bets totalling a set multiple of your bonus amount before you can withdraw it. Example: a ৳1,000 bonus with 30x wagering requires ৳30,000 in total bets. Check your current wagering progress in your account dashboard.
Bonus

Yes, eligible members can receive up to a 20% reload bonus on deposits every week. Visit the promotions page or contact support to activate the offer.
Bonus

No separate application is needed to join the VIP program. The more you bet, the more VIP points you earn. Once you reach the required points, you'll automatically be promoted to the next tier.
Bonus

The welcome bonus is generally valid for 30 days. The reload bonus is valid for 7 days. If wagering requirements are not met within the validity period, the bonus will be forfeited. The validity period for each bonus is stated in the offer details.
Bonus

Yes! When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. Find your unique referral code in your account settings.
Bonus

A cashback percentage based on your net weekly losses is automatically credited every Monday. Cashback is not wagering-free, though the conditions are comparatively less strict.
Bonus
Security & Privacy

No, never. Your information is used solely for account management and service delivery. For more details in the Privacy Policy See our policy. We comply with GDPR standards.
Security

Our AI system automatically detects suspicious login activity, locks your account, and sends you an SMS/email alert. Keeping 2FA enabled makes this even more effective. If you notice anything suspicious, change your password immediately.
Security

No paddy staff or system will ever ask for your password. If anyone requests your password or OTP, it's a scam. Take a screenshot of the message immediately and send it to [email protected].
Security

Login Go to → Account Settings → Security → Two-Factor Authentication. Link your mobile number. An OTP code will be sent with every login.
Security

Go to Account Settings → Responsible Gaming → Self-Exclusion and choose a period from 30 days up to 1 year. Additionally, On the Responsible Gaming page Full details are available.
Security

Yes, you can request deletion of your personal data. However, some information may be retained due to legal and financial record-keeping obligations. Submit a written request to [email protected].
Security
Platform & App

Yes! The paddy app is available for both Android and iOS. From the Download page Download directly. On Android, download and install the APK file (not available on Google Play); on iOS, find us on the App Store.
Platform

The app supports Android 6.0 and above, and iOS 12 and above. For older devices, use a web browser — paddy's website works smoothly on all modern browsers.
Platform

Yes, the app and website are fully synced. Log in with the same account on either platform. Your balance, betting history, and bonuses are all updated in real time across both.
Platform

First, clear your browser cache (Ctrl+Shift+Delete). If you're using a VPN, try a different server. If you're on the mobile app, make sure it's up to date. If the issue persists, contact support.
Platform

Yes! The mobile app supports quick login via fingerprint or Face ID. After your first login, enable biometric login from the app settings.
Platform

Yes, paddy offers a fully Bangla-language experience for users in Bangladesh. Our support team also assists entirely in Bangla. You can change the language from Settings.
Platform

Check your internet connection and clear your browser cache. Games typically run fine with JavaScript and Flash enabled. If you're experiencing issues on the mobile app, try restarting it.
Platform

Why paddy Trusted?

Why millions of Bangladeshi gamers choose paddy

24/7 Bengali Support

Get instant help in Bengali via live chat or email for any issue. Average response time is 3 minutes.

Maximum Security

256-bit SSL, AI security, and 2FA — three layers of protection keeping your account completely secure.

Fast Payments

Instant deposits and fast withdrawals via bKash and Nagad — simple and hassle-free.

Thousands of games

Slots, Live Casino, Sports Betting — all in one account.

Exciting Bonuses

100% welcome bonus, weekly reload, cashback, and a VIP programme — great offers all year round.

Responsible Gaming

Budget limits, session timers, and self-exclusion — your well-being is our top priority.

Paddy FAQ — Why was this page created?

Thousands daily paddy Members ask about deposits, withdrawals, bonuses, and the platform. This paddy FAQ This page was created so you can find answers to most questions on your own — in plain, simple language — without having to contact support.

We've noticed that most questions revolve around a few key topics: the registration process, deposit methods, withdrawal timeframes, bonus terms, and login issues. These paddy Frequently Asked Questions page has detailed answers to all those questions.

Use the search box to find your question or filter by category. If you find an answer helpful, click the "Was this helpful" button — it helps us improve our answers.

If you can't find the answer you're looking for, email us at [email protected] or reach out via live chat. We're always ready to help in Bangla.
Have more questions?

Live paddy Talk to Support

Still can't find your answer? Our Bengali support team is available 24/7 and ready to help.

Free Registration Log In
[email protected] App Download Responsible Gaming
বাংলা